Published
May 2, 2024

A Complete Guide on How Check-In Kiosks Are Changing Events

Wondering how self-check-in kiosks can improve attendee experiences? Check out this blog post to learn all about self-check-in kiosks, their benefits, how they work, and crucial tips on how to pick the right one for your next event!

Check-in kiosks at events

In today’s digital era, event planning calls for more than engaging activities, an excellent venue, and booths. As an event organizer, your first duty is to streamline and enhance attendee experiences, and self-check-in kiosks are the best way to do so. 

From reduced wait times, faster and more secure check-ins, improved branding, or even an inclusive attendee experience, check-in kiosks offer many benefits that can elevate your event’s success. 

And in this blog post, we will discuss what check-in kiosks are, their types, and how to select the perfect one for your next event. 

So, without further ado, let's jump right in!

What Is a Check-In Kiosk, and How Does It Work?

A check-in kiosk is your go-to self-service terminal, simplifying event registration by enabling your event attendees to check themselves in without manual assistance. 

Check-in kiosks are equipped with a touchscreen interface and positioned at event entrances or registration areas. 

Your event attendees can use these check-in kiosks to verify their registration details, print event badges, and access essential event information such as schedules and maps. 

By automating the check-in process, check-in kiosks help reduce wait times, enhance security, and improve your overall event experience. 

Here’s how a typical check-in kiosk works:

  • Your event attendees walk up to the kiosk and interact with the on-screen interface to verify their registration details. 
  • The check-in kiosk ensures the attendee’s information is already in the system, saving time and avoiding manual data entry.
  • Once the details are confirmed, the kiosk automatically prints personalized badges for attendees, eliminating the need for separate badge printing stations.
  • The check-in kiosk can also display important event information, such as session schedules, venue maps, and speaker bios, helping attendees navigate the event smoothly.
  • For any reason, if the attendees find wrong or old information in the systems, the check-in kiosk allows them to make any last-minute changes to their registration details.

What Are The benefits of Implementing Self-Check-In Kiosks?

Do you know that the global self-service kiosk market is expected to reach $43.65 billion by 2028, growing at a CAGR of 8.71% from 2022 to 2028?

But why are event organizers investing in self-check-in kiosks? In other words, apart from event security and faster check-ins, what do these kiosks offer? 

Here are some of the most significant benefits offered by self-check-in kiosks:

Boost Attendee Satisfaction

Nobody likes waiting in long lines, especially at events. Check-in kiosks allow attendees to breeze through the registration process quickly and efficiently, getting them into the event and engaged sooner.

Free Up Staff Time

Say goodbye to the days of manual registration processes that tie up your staff. With kiosks handling the check-in tasks, your team can focus on more meaningful interactions with guests, addressing their needs, and ensuring a positive event experience.

Minimize Data Entry Errors

We've all experienced the frustration of typos and mistakes in manually entered information. Check-in kiosks put the power in attendees' hands to verify and update their details directly, reducing errors and ensuring accurate data collection for future analysis and marketing efforts.

Enhance Branding and Professionalism 

Customize the interface of your kiosks to align with your event's branding and messaging. It not only adds a professional touch to the registration process but also reinforces your brand identity among attendees, leaving a lasting impression.

Gather Valuable Insights

Modern kiosks don't just streamline the check-in process. They also provide valuable real-time data on attendee behavior and preferences. Use this information to track attendance patterns, adjust staffing levels as needed, and glean insights that can inform future event planning decisions.

What Are the Types of Check-In Kiosks?

Well, now that you have explored the robust benefits of self-check-in kiosks, you might be wondering if you can implement one at your next event. 

The answer, unfortunately, isn't that simple. There are different types of check-in kiosks to choose from, each with its own set of advantages. Let's take a look at some of them now:

Touchless Check-in Kiosks

Touchless check-in kiosks are a specific type of kiosk designed to minimize physical contact during the check-in process, making them particularly relevant in today's context of health and safety concerns. These types of kiosks use technologies like QR codes, NFC (Near Field Communication), or RFID (Radio-Frequency Identification) to enable attendees to check in without physically touching the kiosk screen or any shared surfaces.

Self-Service Kiosks

These are standalone check-in kiosks where event attendees can check themselves in without staff assistance. They typically feature touchscreen interfaces and can be placed strategically throughout the event venue for easy access.

Tablet Kiosks

Tablet-based kiosks are compact, portable devices that offer functionality similar to self-service ones. They are often mounted on stands or held by event staff, allowing for more flexibility in deployment.

Mobile Check-In Apps

With the rise of smartphones, many events now offer mobile check-in apps that event attendees can use to check in using their own devices. These apps may utilize QR codes, NFC technology, or other methods to streamline check-in.

Badge Printing Kiosks 

In addition to check-in, some events offer badge printing kiosks where event attendees can print their name badges or event credentials on-demand. These check-in kiosks are often integrated with the check-in system for a seamless experience.

Facial Recognition Kiosks

Emerging technologies like facial recognition are being increasingly used in events for fast and secure check-in. Attendees simply need to have their faces scanned at the facial recognition kiosk to verify their identity and gain entry to the event.

Hybrid Kiosks

Some kiosks offer a combination of features, such as self-service check-in, badge printing, and lead capture capabilities. These versatile kiosks provide a one-stop solution for attendees' registration needs.

Key Considerations for Choosing the Best Check-In Kiosks for Your Event

Thrilled by the possibilities of check-in kiosks? Ready to transform your event experience? Hold on! Before diving in, let's ensure you select the perfect kiosk for your specific needs. Remember, the right kiosk can significantly impact your attendee experience and, ultimately, your event's ROI.

Here are some key considerations to guide your choice: 

Event Size and Complexity

The first point to consider when selecting the right check-in kiosk is to analyze your event size and complexity. You need to align the chosen kiosk functionality with your event scale. For example, if you have a small event with straightforward registration, a basic kiosk handling self-check-in and badge printing will be sufficient. 

However, a large event with complex registration processes or ticketing systems will require advanced features like ticket scanning, lead capture forms, or on-screen surveys. You can also use facial recognition at this large event to make the check-in process easier and more efficient. 

Budget

Prioritize features within your budget. You see, check-in kiosks come in a range of price points. Hence, you need to carefully analyze your event needs and prioritize the functionalities that offer the highest value. Don't overspend on features you might not utilize. Remember, you can always scale your check-in kiosk with the rise in your event size and complexity. 

Seamless Integration

Ensure effortless data flow. Choose a self-check-in kiosk solution that integrates seamlessly with your existing event management software. This enables effortless data synchronization, eliminating the need for manual data entry and ensuring data accuracy for post-event analysis and reporting.

Reliable Technical Support

Minimize disruptions with robust support. Opt for a provider that offers reliable technical support throughout the event. This ensures prompt assistance in case of any kiosk malfunctions, minimizing downtime and maintaining a smooth event flow.

Data Security Matters

Protect sensitive attendee information. Verify that the check-in kiosk system you choose employs strong security measures to safeguard attendee data. This includes features like secure login protocols, data encryption, and regular software updates.

User-Friendly Interface

Prioritize the attendee experience. Select a check-in kiosk with an intuitive and user-friendly interface. Easy-to-navigate menus and clear on-screen instructions minimize the need for assistance and ensure a positive experience for your attendees. A kiosk that's simple for attendees to use also requires minimal training for your staff.

Conclusion

In conclusion, check-in kiosks represent a significant advancement in event management, offering unparalleled convenience, security, and branding opportunities. 

By leveraging these innovative solutions, event organizers can enhance attendee experiences, streamline operations, and ultimately ensure the success of their events. 

So why wait? Embrace the future of event planning with check-in kiosks today! Contact us to explore a wide range of check-in kiosks that best suit your event needs.

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